Refund and Returns Policy
Effective Date: 01.07.2025
Website: https://www.thesewingbarrel.com
Business Name: The Sewing Barrel
Owner: Eirini Varela
Contact Email: thesewingbarrel@gmail.com
1. Overview
At The Sewing Barrel, we want you to be satisfied with your purchase.
This Return & Refund Policy explains your rights and the conditions under which returns and refunds are accepted.
2. Right of Withdrawal (EU Customers)
If you are a consumer residing in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing a reason, in accordance with Directive 2011/83/EU.
Withdrawal Period
The withdrawal period expires 14 days after the day you (or a third party indicated by you) receive the goods.
How to Exercise Your Right
To exercise your right of withdrawal, you must notify us by email at:
Please include:
- Your full name
- Order number
- Date of purchase
- A clear statement of your decision to withdraw
You may use the following model statement:
“I hereby withdraw from my contract of sale for the following goods: [Order number], ordered on [date], received on [date].”
3. Return Conditions
To be eligible for a return:
- The item must be unused
- The item must be in its original condition
- The item must be returned in its original packaging
- Proof of purchase must be provided
You must return the goods within 14 days from notifying us of withdrawal.
Return shipping costs are borne by the customer unless the product is defective or incorrect.
We recommend using a trackable shipping service, as we are not responsible for items lost in return transit.
4. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
- Custom-made or personalized products
- Products made according to the customer’s specifications
- Sealed goods that are not suitable for return due to health or hygiene reasons once unsealed
If your order includes personalized or custom items, they cannot be returned unless defective.
5. Refund Process
Once we receive the returned goods and inspect them:
- We will notify you of approval or rejection
- If approved, a refund will be issued within 14 days
Refunds will be made using the same payment method used for the original transaction unless otherwise agreed.
Original shipping costs will be refunded only if required by EU law (for EU customers exercising their right of withdrawal).
Customs duties, import taxes, and return shipping costs are non-refundable.
6. Defective or Damaged Items
If your item arrives damaged or defective, you must contact us within 7 days of delivery at:
Please provide:
- Order number
- Description of the issue
- Clear photographic evidence
If the defect is confirmed, we will offer:
- Replacement
- Repair
- Refund
in accordance with applicable consumer protection laws.
We will cover return shipping costs for confirmed defective items.
7. Returns from Outside the European Union
For customers outside the EU:
- Returns are accepted at our discretion
- The customer is responsible for return shipping costs
- Customs duties and import taxes are non-refundable
Please contact us before returning any item.
8. Late or Missing Refunds
If you have not received your refund:
- Check your bank account
- Contact your payment provider
- Contact your bank
If you have done all of the above and still have not received your refund, contact us at:
9. Exchanges
We replace items only if they are defective or damaged.
To request an exchange, contact:
10. Contact
For all return or refund inquiries:
The Sewing Barrel
Owner: Eirini Varela
Email: thesewingbarrel@gmail.com
Website: https://www.thesewingbarrel.com