Shipping Policy

Effective Date: 01.07.2025
Website: https://www.thesewingbarrel.com
Business Name: The Sewing Barrel
Owner: Eirini Varela
Country of Establishment: Greece
Contact Email: thesewingbarrel@gmail.com

1. Overview

This Shipping Policy explains how orders placed on www.thesewingbarrel.com are processed, shipped, and delivered.

We ship worldwide from Greece.

2. Order Processing Time

Orders are processed within 2–5 business days after payment confirmation.

Please note:

  • Business days exclude weekends and public holidays in Greece.
  • During peak seasons or promotions, processing times may be slightly extended.

If there is a delay beyond the estimated processing time, we will contact you by email.

3. Shipping Methods

Shipping methods and costs are displayed at checkout and depend on:

  • Destination country
  • Package weight and size
  • Selected shipping option

Available options may include:

  • Standard shipping
  • Express shipping (where available)

All orders are shipped from Greece.

4. Estimated Delivery Times

Delivery times vary depending on destination:

  • Greece: [insert estimate, e.g., 1–5 business days]
  • European Union: [insert estimate, e.g., 5–10 business days]
  • International (outside EU): [insert estimate, e.g., 7–21 business days]

Delivery times are estimates only and may vary due to:

  • Customs processing
  • Postal service delays
  • Local carrier disruptions
  • Force majeure events

We are not responsible for delays caused by shipping carriers or customs authorities.

5. Shipping Costs

Shipping costs are calculated at checkout and clearly displayed before payment.

For certain promotions, free shipping may be offered.

Shipping fees are non-refundable unless required by applicable consumer protection laws.

6. Customs, Duties & Import Taxes

For customers outside the European Union:

  • Orders may be subject to import duties, VAT, customs fees, or local taxes.
  • These charges are determined by your country’s customs authorities.
  • The customer is solely responsible for any additional charges.

We are not responsible for delays caused by customs clearance procedures.

If a shipment is refused due to unpaid customs duties, the customer may be responsible for return shipping and related costs.

7. Tracking

If tracking is available for your shipping method, tracking information will be provided via email once the order has been dispatched.

It is the customer’s responsibility to monitor tracking information and ensure availability for delivery.

8. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an order is returned due to:

  • Incorrect address
  • Failed delivery attempts
  • Refusal of delivery

The customer may be responsible for reshipping costs.

Please contact us immediately at thesewingbarrel@gmail.com if you notice an address error after placing your order.

9. Lost or Delayed Packages

If your package appears delayed:

  1. Check tracking information.
  2. Contact the local carrier.
  3. Contact us at thesewingbarrel@gmail.com.

If a package is officially declared lost by the carrier, we will offer a replacement or refund where appropriate.

10. Damaged Packages

If your package arrives visibly damaged:

We may require documentation to process a claim.

11. Risk of Loss

Risk of loss transfers to the customer upon delivery of the goods to the shipping address provided.

12. Contact

For shipping-related questions:

The Sewing Barrel
Owner: Eirini Varela
Email: thesewingbarrel@gmail.com
Website: https://www.thesewingbarrel.com